Shipping
Shipment Processing Time
All orders are processed within 2-3 business days. During peak periods, such as sales or holidays, there may be a slight delay in processing times.
Shipping Rates & Delivery Estimates
Shipping charges will be calculated and displayed at checkout. We offer free domestic shipping on orders over $200.
For orders under $200:
- Flat rate standard shipping: $10.00
- Flat rate express shipping: $15.00
International Shipping:
- Flat rate standard shipping: $25.00
We use Auspost for our shipping needs, with an estimated delivery time of 1-3 business days for Express shipping.
Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). Please allow up to 24 hours for the tracking number to become active.
Customs, Duties, and Taxes
Mon Marceau is not responsible for any customs duties, taxes, or other fees that may be applied to your order during or after shipping. All such costs are the responsibility of the customer.
Damages
Mon Marceau is not liable for any damage or loss of products during shipping. If your order arrives damaged, please contact the carrier to file a claim. Be sure to keep all packaging materials and damaged items until the claim is resolved.
Returns Policy
For detailed information about returning your order, please refer to our Return & Refund Policy.